All the data provided and the recorded confirmation will constitute proof of the transaction. The confirmation will be worth signing and acceptance of the operations carried out.
The seller will communicate by e-mail confirmation of the registered order.
Payment: is made online using a secure SSL payment system. The site guarantees that all the bank data necessary for the banking transaction and payment benefit from a secure encoding and encryption system. The highest security standards are applied to data storage and all comply with the Payment Card Industry Data Security Standard (PCI DSS). No banking information is kept by the site.
Bank data is communicated directly, via the site, to the structures directly and solely concerned with payment transactions. The site guarantees that it does not collect or store any data relating to the bank transaction necessary to pay the invoice.
The site reserves the right to contact any customer to obtain, from him, any additional document necessary to carry out the order when such documents prove to be necessary for the validation or the reimbursement of the order.
Article 8: Delivery times and costs
Deliveries are made to the address indicated in the order form, which can only be in the agreed geographical area.
The risks are borne by the purchaser from the moment the products leave the premises of
https://www.mokarran-diving.com. In the event of damage during transport, the reasoned protest must be made to the carrier within three days of delivery.
Delivery costs are the responsibility of the customer and depend on the place of destination and the quantity of products ordered such as:
- European Union-Metropolitan France
- Worldwilde-Switzerland
Payment of the full price must be made when ordering, unless otherwise specified during the ordering process.
In the event of delivery of products outside the European Union, customs taxes and formalities are the sole responsibility of the customer. The customer then undertakes to check the possibilities of importing the products ordered with regard to the territory of the country of delivery.
For delivery, we remind you that the times indicated are given in WORKING DAYS after shipment of the package.
Article 9: Unavailability
In the event of unavailability of the product(s) ordered, the site undertakes not to collect the amounts due for payment of the product(s).However, if said amounts have been debited before the site is informed of the unavailability of said product(s), the site undertakes to either:
- refund the amount,
or
- offer a credit note of the exact amount corresponding to the sums unduly withdrawn, or
- offer the customer to make an exchange
The cases of unavailability of the product(s) depend on the quantities ordered, the stocks available and the operating rules specific to each supplier on the site. As such, the site strives to prevent any shortage of products without being able to guarantee the supply of the product(s) ordered.
Article 10: Right of withdrawal
Pursuant to the provisions of Article L.121-21 of the Consumer Code, the buyer has a period of fourteen clear days from the delivery of his order to return the delivered item for reimbursement, without penalty except for return costs and customs taxes (if you have been subject to them).
The buyer must inform: MOANA TOHORA EXCURSIONS of his wish to withdraw within 14 days of receipt of his order. To do this, it will suffice to send an email to the following address: contact@mokarran-diving.com within the time limits stipulated above. The buyer can find a downloadable model withdrawal form at the following address: Withdrawal form
A product that has already been used cannot be refunded.
Any right of withdrawal cannot be exercised concerning the supply of any product made and/or personalized according to specifications unilaterally or directly requested or required by the customer.
Beyond the 14-day period, MOANA TOHORA EXCURSIONS will be free to refuse the refund.
Article 11: Exercise of the right of withdrawal and return of products
If, for any reason, the customer is not satisfied with the product(s) he has ordered and received by him, he is entitled to return them to the site. The buyer returns the product(s) by parcel tracking (provide us with the tracking number as soon as it is sent) followed by the following address:
All product returns must be made to our manufacturing address which is:
TRUCHET-MOKARRAN 305 route de Besayes 26300 Alixan
Any return of products exclusively accomplished within the period as indicated in Article 10 of the GCS is exercised within the framework of the legal right of withdrawal available to all consumers.
The costs of returning the product(s) are the sole responsibility of the customer.
Beyond the period stipulated in Article 10, the site is not obliged to reimburse the product(s) returned by the customer.
To qualify for a refund, the returned product(s) must absolutely and imperatively be returned in perfect condition (no trace of use or dirt) and in their original packaging with a serial number. tracking / tracking (colisimo ect...). Reimbursement of the aforementioned product(s) will be made by Mokarran Diving, upon receipt of the products.
Article 12: Processing of personal data
Anyone purchasing one or more products on the site must communicate personal data to the site
The site collects and processes all personal data in strict compliance with the law relating to data processing, files and freedoms. Pursuant to the said law, any person who has communicated such data has, without reservation of any kind, rights of access, rectification and deletion of said data.
As part of the perfect performance of its services and the perfect execution of the Order, the site guarantees that the personal data relating to the delivery address of the order are only and exclusively transmitted to the service provider of the site supplying and delivering the product(s) ordered.
The bank data communicated as part of the payment of the order are in no way collected by the site. Said data is collected and processed according to a computer procedure established by the online payment provider, which collects it directly and securely without the site or any third party being able to access it at any time.
Article 13: Intellectual Property
All the visuals directly displayed on the site by the site owner are protected by one or more intellectual property rights and/or by image rights.
As such and apart from the exceptions as provided for by the Intellectual Property Code, users of the site are not authorized to perform one or more acts of reproduction, representation and/or reuse of the said visuals, for any reason whatsoever and for any purpose. whether without prior request and after express acceptance of the site.
Any use of the said visuals without express and prior authorization exclusively granted by the site is likely to constitute acts of counterfeiting. As such, the site reserves the right to take legal action before the courts of French Polynesia, which have sole jurisdiction in the matter.
All elements of the seller's site, whether visual, including the underlying technology, belong to the owner of the site. As such, they are protected by copyright, trademarks or patents.
Any simple or hypertext link is strictly prohibited without the express written consent of MOANA TOHORA EXCURSIONS.
In the event of a dispute, arising from the execution of the distance selling contract and/or in the interpretation of the GCS, between the owner of the site and a customer, this dispute is obligatorily and prior to any other subject to negotiation and a search for agreement between the parties. In the event of non-amicable resolution of the said dispute, it must be brought before the competent courts of Papeete.
Article 15: Duration of the GTC
The T&Cs apply for as long as the site is online.
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